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Automatic call recording will improve your call center diagnostics. DDN Monitor Audio Diagnostics is a realtime diagnostic tool to the DDN Monitor™ ® Voice Engine that makes test call development, call routing diagnostics, and contact center call monitoring simpler, faster, and easy to trouble shoot exact cause of failure. Call recording capabilities can be included in DDN Monitor test. Leveraging
call recording and playback of the call makes finding problems simpler. DDN Monitor Diagnostics enables users to retrieve the recordings of any failed calls and make recordings available for assistance in diagnostics
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