Remote Agent Manager white paper, click on the Remote Agent link above.
Allows companies to deploy workers to be at home or on the road using their cell phones, home phones to be a live customer service agent. This reduces office space congestion as well as reduces wasted travel time sitting in traffic. This also allows flexible working conditions as well as better employee retention.
 

 Disaster Recovery, Call Center & Automated Attendant Services Access Module

When a disaster strikes and your call center has been disabled, the syngistics disaster recovery call center module can give your callers the front end services providing inbound calling services as usual. This is accomplished with the unique software appliance designed by syngistics.
 

J-Report Reader program will take any call center text base report and convert it into an  Access database. This allows the ability to archive and retrieve data for further manipulation. This allows companies with older PBXs with ACD capability to move away from just printing reports.
 

Automated IVR "Interactive Voice Response Appliance Server" Systems are fully customized appliance applications designed to meet today's customers data collection & query  needs.
 

Emergency Dispatch IVR Systems white paper, click on the Dispatch link above.
 

Black Car/Limo Automated Dispatch IVR.  When callers do not want to wait for a live agent,
the customer can choose or be automatically routed to an automated dispatch dialer IVR system appliance. This IVR appliance would dip into a customers database and present
a reservation request as if the physical agent would do over the phone. This allows for a better customer service experience. When the car is actually en-route to the customer, the dispatch dialer could call ahead to alert the customer of the arrival time. This prevents making the customer wait outside when unsafe conditions exist.
 

Black Car/Limo & Inbound Or Outbound 32 Port Automated Digital Recording System IVR.
Record caller transactions and reservation requests when training new customer service representatives.
 

Syngistics designs customized Disa Remote Access appliances to allow a more secure way to utilize PBX features as well as provide a feature rich offsite remote extension solution. This allows a remote user with access rights to be on the PBX as if they were physically there with no special hardware to use from the outside. Every user can use their plain home phone, cell phone or a pay phone to access the Disa Remote Access Manager.

This product allows a Healthcare provider monitor the time it takes to visit and service a patient from a call center agent perspective. A nurse would enter information about who the patient is while the Remote Nurse Manager would display this information to a supervisor. Nurses would not need to carry and laptop to log in via the Internet. The Nurse could use the power and simplicity of her cell phone or patients home phone and enter the required information to control time and delivery of nursing services as well as accountability of ones time outside of the office. The nurses would also be considered a remote extension at all times when needed to be contacted. The nurse would know whether it was an office call or a personal call.